Digital Membership FAQ /

What is the Digital Membership?

The Digital Membership gives access to 12 months of Kayo Sports to stream a range of live sports including the 2027 NRL Season.

How can I purchase the Digital Membership?

Digital Memberships can be purchased as addons to any Wests Tigers 2027 Membership package. Memberships can be purchased online here.

What is the difference between the Standard and Premium options?

I have purchased the Digital Membership, what happens next?

Members who purchase the Digital Membership will receive an email 24 hours after purchase with their voucher code.

I’m new to Kayo, how do I activate my voucher?

Here’s how to activate your Kayo voucher included with your Digital Membership.

1. Visit the Kayo website.
2. Scroll and head to “Enter your voucher code”.
3. Enter the voucher code you received in your welcome email in the box available.
4. Click on “Submit”.
5. Select “Continue with Standard/Premium”.
6. Complete the registration process.

I have an existing Kayo subscription, how do I activate my voucher?

Here’s how to activate your Kayo voucher included with your Digital Membership.

1. Sign in to your Kayo account on the Kayo website.
2. Click your profile icon and select “My Account”.
3. Click on Redeem Voucher Code under Quick Links.
4. Enter the voucher code you received in your welcome email in the box available.
5. Click on Activate voucher code to complete the process and apply the voucher.

When does my subscription start?

Your subscription begins once you’ve activated your voucher in your Kayo account.

I purchased the Digital Membership, but haven’t received my voucher after 24 hours?

If you have purchased the Digital Membership and you haven’t received your voucher code after 24 hours, please contact membership@weststigers.com.au

I applied my voucher, but it voided my previous voucher?

Only one voucher can be applied to a Kayo subscription at any one time.

Members should apply their new voucher during the last month of their previous voucher. Members can see when their current voucher is due to expire in the My Account section in when logged in to Kayo.

What happens after the voucher duration of 12 months?

After 12 months of activating your voucher with your Digital Membership your Kayo subscription will then be renewed.

This means that from the 13th month onwards, if you have not cancelled your subscription, you’ll be charged the standard Kayo Standard or Premium subscription rate depending on your tier applicable at that time.

Does my voucher code expire?

Yes, all vouchers sent to Members who purchase the Digital Membership will expire on 31st August 2027. It is recommended to use your voucher code before this date to avoid missing out on your benefits.